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Healthcare IT

Sir Ganga Ram Hospital deploys EPR

By Anshupriya Jha | 26 September 2011

Sir Ganga Ram Hospital in New Delhi has deployed the Electronic Patient Record (EPR), an advance web-based healthcare information system, which will enable analysis of clinical data captured from 89 per cent inpatient visits.

A 675-bed multi-specialty hospital in India’s capital city, Sir Ganga Ram has been at the forefront in implementing web-based systems for delivering quality care to its patients in India. It has deployed the ERP within the InterSystems TrakCare Hospital Information System (HIS) which was already delivering a wide range of benefits such as outpatient savings through better inventory and medical package control and support for pharmaceutical substitution, rapid access to laboratory results, and reduced adverse allergy and drug interaction incidents.

Benefits of the new EPR include dashboards supporting key performance indicators (KPIs) and clinical governance, analysable clinical data for enhanced quality of care and medical research, automated discharge summaries and improved data protection of medical records.

Dr. Karanvir Singh, Consultant Surgeon and Head of Medical Informatics, Sir Ganga Ram Hospital said although the immediate return on automated discharge summaries is smaller than the return on data retrieval later, it has helped the hospital achieve an EPR capturing 89 per cent of inpatient visits. One of the most important factors leading to the success of the EPR is the design of the discharge summary module which converts the data into “something readable by patients”.

The return on investment (ROI) from TrakCare has come from using healthcare information to define, guide and measure enterprise process improvements, said Dr. Singh. “Our first tangible ROI was when we analysed the various patient treatment packages offered by the hospital. Another ROI was identifying workflow bottlenecks and streamlining processes.”

The new EPR has enabled the hospital to perform analysis of clinical data to support improved quality of care and clinical governance. This includes defining key performance indicators (KPIs) and scorecards, and building dashboards to display them to hospital decision-makers. According to Dr. Singh, KPIs and scorecards are a valuable clinical governance tool.

Most importantly, all data is captured in a structured manner to enable subsequent analysis. This also acts as an incentive for the clinicians to adopt the EPR. Explained Dr. Singh, “If doctors can analyse this volume of data they can also obtain more research material and therefore gain more opportunities to be published.”

EPR also ensures continuity of medical records and ensures that it is available for as long as it is required.

Dr. Singh added, ““TrakCare enables us to capture, store, share and act intelligently upon patient data. This enables us to provide better care to our patients, while improving our operations.”

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