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E-Government

BIHAR TO INTRODUCE ONLINE CITIZEN SERVICES

Under the ambitious scheme of ‘Kahin Bhi Kabhi Bhi Sevayen’ (KBKBS), the Rural Development Department of Bihar, will soon provide online citizen services like income, caste, death and birth certificates among others. These services would be available through the state’s block offices that serve as the main interface of G2C services for the masses.

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Rural Development Minister Nitish Mishra told FutureGov that with the introduction of this scheme citizens will not need to visit a block office each time they needed a certificate and will also be relieved from the anguish of queuing.

The department is moving methodically before launching the scheme aimed at mitigating the problems of the common masses,” the Minister said. The Minister said he had recently held a meeting with IT Minister Shahid Ali Khan to discuss the IT support required for this ambitious project.

The discussion points in the meeting were centered on the inadequate functioning of the 2MBPS network lines through which block offices are connected. Further challenges discussed were frequent link failures and damage to optical.

The meeting, Mishra revealed, was successful as the Ministry of IT ministry has earmarked Rs 10 crore for setting up the required IT platform in five blocks in which the Department intends to launch KBKBS on pilot basis latest by July. The names of the blocks would be finalised soon.

Mishra added, “As far as launching the service in the entire state is concerned, we would do so only after analysing the outcome of the pilot project”.

As far as funds for setting up the desired level of IT infrastructure for having full-fledged KBKBS and other IT-based services are concerned, the state would not face much problems as out of an estimated Rs 1,000 crore required for this purpose, the state can get central assistance as per the provisions of the Mahatma Gandhi National Rural Employment Guarantee Act (MNREGA).

“We are entitled to one-time central assistance of something between Rs 600 and 700 crore under MNREGA for setting up the IT infrastructure in rural areas,” Mishra said.

Availability of trained manpower for handling computers at the block-level would not be a problem as the state government has deputed IT assistants in all the 534 blocks.

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